Ticketing Check-In
We are able to use the free, iKnow Mobile App, to scan the QR codes on tickets that people have ordered from our iKnow ticketing page, to check them into our events.
We can download the iKnow Mobile App from the iOS App Store or the Google Play Store.
Checkpoints
To use the Mobile App to check people in, we will need to set up our Checkpoints in our ticketing event.
We will need to go to Ticketing, click the relevant ticketing event and click the Check-In tab.
To add a Checkpoint, click the +Checkpoint button and a new row will appear below. We will need to give our Checkpoint a name, such as Main Entrance, and also set the date and time that the Checkpoint will open and close. We won’t be able to check people in before or after the open and close times. Once these are set, click the Save button. If there are multiple points of entry to the event, we can set up separate Checkpoints for each one.
Link Checkpoints
Now, when we are ready to start checking people into the event, we will be able to link the Checkpoint to the iKnow Mobile App, on the mobile of the person, or people, that are manning the Checkpoints for the event.
To do this, we will need to have the iKnow Mobile App on our device and be logged in. We can then click the burger menu, at the bottom left of the screen, and tap Tickets. On the Ticket Details page, we will see a small QR code icon, at the top right, which we will need to tap, this will bring us to the Open Checkpoint page. We then need to tap, Scan a QR code to open a Checkpoint, to open the QR scanner.
Now we will need to go back to iKnow, on our computer, and click the blue button under QR, alongside the relevant Checkpoint. This will bring up a QR Code that we can scan with the QR Scanner on our mobile device. We will see a message on screen asking us to confirm that we wish to open the Checkpoint, click OK. If this is the wrong Checkpoint, we can click Cancel, open the correct QR code on our computer and scan again.
Checking In
Once the Checkpoint is open on the mobile, we can tap, Scan a Ticket to scan the QR code on tickets that are presented, to check people in. Alternatively, we can search for a name or ticket number. If the ticket is valid, we will see a list of all the names associated with that ticket order, and we can select the relevant names to check them in.
We are able to see how many people have been checked in, in the app. Total Checked In, shows how many people have been checked in across all our checkpoints. Not Checked In, shows how many people that ordered tickets have not yet been checked in. Checked in At, shows how many people have been checked in at this particular checkpoint. We are also able to see how many people have been checked in, for each checkpoint, in the Check-In tab, in iKnow, on our computer.
Once checking in is completed, we can click Close Session, at the top right of the page, on our mobile.